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WHAT OUR CUSTOMERS HAVE TO SAY
Sarah Greenstreet
1 year ago
I rate the team at Bayside Comfort Solutions very highly. From Brett who professionally quoted the new system while servicing another at my house. To the team in the office who were responsive and so easy to deal with. To Callum and Gianni who did an outstanding job! They turned up on time, paid attention to my requests and were polite. They were efficient and they tidied everything up at the end. I highly recommend Callum and Gianni and the whole team at Bayside Comfort Solutions.
Hoang Nguyen
1 year ago
John was extremely friendly on the inspection day. Layla was amazing in all the quick responses within our communication.
Installation - Top blokes Callum and Gianni are. They came, did the job in the blink of an eye, friendly and up for any question or concern from me. Nice work all around!
Installation - Top blokes Callum and Gianni are. They came, did the job in the blink of an eye, friendly and up for any question or concern from me. Nice work all around!
Nektarios G
1 year ago
It is probably too early to do a review but I will give credit to the company and crew because of pleasant and painless experience.
A shout out Nick, who made an appointment to come over and kept and and did what I consider a fair quote for 2 Air Conditioner installs.
A special shout out to the electricians, Callum and Gianni who listened to my specific needs and keep me apprised of the work as they did it and cleaned up after themselves. Well done and you for a job well done. Ps Thanks for the gifts.
A shout out Nick, who made an appointment to come over and kept and and did what I consider a fair quote for 2 Air Conditioner installs.
A special shout out to the electricians, Callum and Gianni who listened to my specific needs and keep me apprised of the work as they did it and cleaned up after themselves. Well done and you for a job well done. Ps Thanks for the gifts.
Terri Schott
1 year ago
We were wanting a simple cost effective heating and cooling solution for a large back bedroom. Overall, the experience was seamless from recommendation to installation. A special shout-out to Gianni, who installed our split system air conditioner. He was incredibly helpful and friendly ensuring we were completely happy with both the placement and the final look of the installment. He worked efficiently, left the place spotless and was a fantastic representative of your business. Well done, and thank you!
A R Deet (Ardeet)
1 year ago
Had my ducted reverse cycle air conditioners serviced and a repair done by Bayside Comfort Solutions.
It was easy to book. The quote was good and adhered to. Over the phone service was spot on.
Brett who did the service and repair was neat with his job and happy to answer all my questions.
After the part came in for the repair he fixed the fault quickly and with no fuss.
Good service with good communication.
It was easy to book. The quote was good and adhered to. Over the phone service was spot on.
Brett who did the service and repair was neat with his job and happy to answer all my questions.
After the part came in for the repair he fixed the fault quickly and with no fuss.
Good service with good communication.
lee garnet
1 year ago
Had a problem with our new split system and contacted BCS to discuss. There prompt and helpfulness was very reassuring and they got on to it and all fixed and sorted within a very short time. I am extremely pleased with everyone’s help in this matter and can definitely recommend their products and service. Thankyou again 😊👍😊👍😊👍
Shelley Burns
1 year ago
I had Brett out to service my Braemar under floor ducted heating system and he was on time and knew what he was doing and fixed the problem in a very short time. I can highly recommend Brett and Bayside Comfort Heating and will use them again.
Michael Hemming
1 year ago
Extremely disappointed with the way I was treated.
I contacted Bayside Comfort Solutions for a residential ducted heating and cooling install and was initially hopeful based on their experience. However, when I asked a few genuine and informed questions — I was met with an unexpectedly rude and dismissive response.
Rather than explaining my options or quoting upgrades, I was told my requests were “ridiculous,” and was essentially dropped as a customer.
I understand that not every installer wants to take on every job or customisation, but the tone, attitude, and refusal to even have a conversation was frankly unprofessional.
If you’re someone who likes to research and make sure your system is installed properly the first time, I’d strongly suggest looking elsewhere. I cannot recommend Bayside Comfort Solutions based on my experience.
I contacted Bayside Comfort Solutions for a residential ducted heating and cooling install and was initially hopeful based on their experience. However, when I asked a few genuine and informed questions — I was met with an unexpectedly rude and dismissive response.
Rather than explaining my options or quoting upgrades, I was told my requests were “ridiculous,” and was essentially dropped as a customer.
I understand that not every installer wants to take on every job or customisation, but the tone, attitude, and refusal to even have a conversation was frankly unprofessional.
If you’re someone who likes to research and make sure your system is installed properly the first time, I’d strongly suggest looking elsewhere. I cannot recommend Bayside Comfort Solutions based on my experience.
Mandy Collins
1 year ago
Wow! Our ducted heating and cooling system is amazing, luxurious, wonderful. Every bit of the process was great. From the initial quote discussions with John, to set up before instal discussions with Nathan, to the big instal day with the whole crew - fantastic. It is always so good to have excellent local people doing reliable work on one's home who give you reassurance that they are nearby if needed. Thankyou.
graham cox
1 year ago
I could not be happier with the professionalism of this company.
From the initial site visit to the installation of our air-conditioning units. The installers were awesome and they cleaned up all the mess even vacuumed the bedrooms for me
From the initial site visit to the installation of our air-conditioning units. The installers were awesome and they cleaned up all the mess even vacuumed the bedrooms for me
Sandra Bonnici
1 year ago
Excellent service from office staff to technician. Highly recommend!
Earle Taylor
2 years ago
Great service , very helpful, knowledgeable and pleasant people to deal with. Fast and efficient installation, very neat and tidy. I am pleased that I chose them to replace our old Gas Central Heater with a new Reverse Cycle Air Conditioning system.
Jane Bennett
2 years ago
Excellent - could not be happier with this company.
From the time of first contact through the quote to installation, every single interaction was handled professionally, promptly, efficiently and frankly, a pleasure. ( I cannot say the same about the other 2 firms I considered along the path to replacing my AC).
This company clearly has good people in the right positions, and good, well honed processes in place. These things don’t just happen - I was a quality management consultant, and I know this all too well. And as if this weren’t already reassuring, the pricing was excellent also.
Very happy to deal with such a well run firm and wouldn’t hesitate to recommend them, nor to return. It was such a pleasure to come across a business like this, and to find the many positive reviews are well deserved.
From the time of first contact through the quote to installation, every single interaction was handled professionally, promptly, efficiently and frankly, a pleasure. ( I cannot say the same about the other 2 firms I considered along the path to replacing my AC).
This company clearly has good people in the right positions, and good, well honed processes in place. These things don’t just happen - I was a quality management consultant, and I know this all too well. And as if this weren’t already reassuring, the pricing was excellent also.
Very happy to deal with such a well run firm and wouldn’t hesitate to recommend them, nor to return. It was such a pleasure to come across a business like this, and to find the many positive reviews are well deserved.
Robert De Nardis
2 years ago
Michael and the team are simply great. Over Christmas our Air Conditioner stopped working, we rang around and could only find a rep from Metro, he had no idea and tried to upsell us to the tune of 2.2K for a 'Full service' to hopefully find the problem.
Michael came out twice, diagnosed the issue and replaced a part all within a few days for a total of $400. Stick with the (honest) experts is my advice - RD Mt Eliza
Michael came out twice, diagnosed the issue and replaced a part all within a few days for a total of $400. Stick with the (honest) experts is my advice - RD Mt Eliza
garry pakenham
2 years ago
Installers Adam and Dillon did a fantastic job. They were very courteous and professional. They were very helpful and informative about the unit and how to get the best from it. We highly recommend this company, many thanks and merry xmas from Anne and Garry
Susan Knopfelmacher
2 years ago
Excellent & efficient installation by Josh & Dylan today. Bayside Comfort highly recommended.
Daryl
2 years ago
Update 23/1/25
Had the systems(3 of) in for about six months now. About a month ago, the WIFI units were not working. Today I contacted the company to get some advice on how to fix them (still in warranty). Discussed this, via email, with Kristy from the company and all she wanted to do was get me to ring Mitsubishi. Extremely poor after sales service.
Needed the serial numbers from the WIFI modules to reinstall the App. When I emailed and asked how to access the WIFI modules and get the serial numbers, I was told by Kristy that "Best thing to do is call Mitsubishi". No help whatsoever. Great installation company, shame it's let down by attitudes like this.
Installed three split systems about six months ago and did an awesome job. They arrived on time and were very professional. Had a problem with the wifi insert in one of the units and they stay at it doggedly until they solved.
Had the systems(3 of) in for about six months now. About a month ago, the WIFI units were not working. Today I contacted the company to get some advice on how to fix them (still in warranty). Discussed this, via email, with Kristy from the company and all she wanted to do was get me to ring Mitsubishi. Extremely poor after sales service.
Needed the serial numbers from the WIFI modules to reinstall the App. When I emailed and asked how to access the WIFI modules and get the serial numbers, I was told by Kristy that "Best thing to do is call Mitsubishi". No help whatsoever. Great installation company, shame it's let down by attitudes like this.
Installed three split systems about six months ago and did an awesome job. They arrived on time and were very professional. Had a problem with the wifi insert in one of the units and they stay at it doggedly until they solved.
Keith Elliott
2 years ago
The men arrived on time. They were courteous and friendly and kept me advised of what they were doing at every stage of the installation.
I am very happy with their work.
I am very happy with their work.
MPFS Private Wealth Pty Ltd
2 years ago
We recently purchased a new office and had our aircon installed by Bayside Comfort Solutions. Their advice on product and installation options was outstanding. The work was exceptional, and they were a pleasure to work with. We’re thrilled with the results and would definitely use Bayside Comfort Solutions for our next project. Highly recommended!
Sue Vesty
2 years ago
Excellent experience with Bayside Comfort Solutions. Brett was prompt and easy to deal with and our issue was dealt with quickly. Would highly recommend.
Vicky Sapkin
2 years ago
Thanks so much for prompt, efficient and friendly service. Brett came the day after I called. I can highly recommend.
Sue Purnell
2 years ago
Great service, friendly attitude. Have used the company before and very happy with their service.
SM Consulting
2 years ago
Mel
2 years ago
Michael was great. On time and had the heating serviced quickly and efficiently.
Noel Beech
2 years ago
Prompt service and courteous young man.
carolyn wagener
2 years ago
From the moment we enquired about heating/cooling with Bayside Comfort Solutions we were impressed with the girls at reception, John, who came out to discuss our options and the boys who came out to install our new unit. Thankyou all for a job well done. We can highly recommend this company.
Bruce Marsom
2 years ago
Thanks so much,
Those 2 guys that's installed the aircon recycle thing were excellent,
Dr Guy Williams was right to recommend you,
To me,
I will do the same to all my friends when they need your services
Those 2 guys that's installed the aircon recycle thing were excellent,
Dr Guy Williams was right to recommend you,
To me,
I will do the same to all my friends when they need your services
IAN MCPHERSON
2 years ago
Elizabeth Green
2 years ago
Great staff to deal with from reception to quoting to installation. The installation of a new ducted heating unit was quick, easy and they took away the old unit. Ran us through a few times on how to use the control unit.
We certainly recommend them for all our needs for heating and cooling.
We certainly recommend them for all our needs for heating and cooling.
Matthew van der Ende
2 years ago
Their mere presence fixed our heater! Turns out, just turning up was all Brett needs to do to get our heater working. The wifi connection for it wasn't working so we booked a service call. When they turned up it magically worked again. Thanks Brett for being so gracious with us when this happened.
We purchased a heating unit through Bayside 2 years ago and their follow up customer support has been great during that time.
We purchased a heating unit through Bayside 2 years ago and their follow up customer support has been great during that time.
John Houlihan
2 years ago
jim armstrong
3 years ago
Michael Lewandowski
3 years ago
Great service on time and courteous Installers were a pleasure to work with
Nigel Chespy
3 years ago
Big Thank you to the BCS team for a great professional service all round! Competitively priced, efficient, courteous and enthusiastic team supporting the local community - one happy customer with our newly installed ducted heating system. Thanks guys 👍
Ian Dalton
3 years ago
Good detailed service.
Geraldine McMillan
3 years ago
Fantastic service very happy and grateful to Brett for such a wonderful job and explanation. Thank you
ANGELO FAMULARO
3 years ago
Bayside Comfort installed our heating system in 2021. They were absolutely fantastic so we had no hesitation contacting them again for a new evaporative cooler. We didn't even bother to shop around we just popped into there office spoke to John and all was arranged. Again they did not disappoint. Many thanks to Nick, John, Brett and the ladies in the office. Absolutely fantastic and would highly recommend them.
10 our of 10.
Angelo and Sina
10 our of 10.
Angelo and Sina
kevin connolly
3 years ago
Nathan and the team did an outstanding job keeping us informed and completing our ac installation professionally I would definitely recommend them. Kevin Connolly
Cheryl Wilkinson
3 years ago
Great and prompt customer service from start to finish. Good price. Clean and tidy. We recommend.
Geoff Smith
3 years ago
Firstly they were easy and quick to book an appointment.
Brett showed up on time, was fast and efficient and friendly to deal with.
Highly recommend.
Brett showed up on time, was fast and efficient and friendly to deal with.
Highly recommend.
Rachael Waterhouse
3 years ago
Great service, prompt, attention to detail, friendly. Highly recommend.
Geoffrey West
3 years ago
I would like to express my appreciation for the service technician's expertise and pleasant demeanor during the recent service call.
In addition to resolving the primary issue, he also promptly addressed a minor problem with another unit.
Thank you for your attention to this matter.
Sincerely,
Geoff West
In addition to resolving the primary issue, he also promptly addressed a minor problem with another unit.
Thank you for your attention to this matter.
Sincerely,
Geoff West
Craig Syddall
3 years ago
Fifth call out for the same unit tomorrow. Hopefully the bring some gas to charge it🤪
Louise Ashby
3 years ago
Most efficient and pleasant company to deal with from quote to completion of work installing two reverse cycle air conditioners. An installation query was dealt with very satisfactorily.
George Pizzey
3 years ago
Prompt, friendly and efficient service call. Very pleased with the job now completed.
K Armour
3 years ago
Friendly and efficient. Got a call half hour before arrival. Installed a wifi controller for the A/C . Would definitely recommend this team.
Margaret McGillivray
3 years ago
An excellent service from Michael. Skilled, friendly and efficient. Highly respectful of my home and patiently educated me on operational information.
Rod Williams
3 years ago
Scheduling an appointment was smooth and seamless. The technician ((Brett) was punctual and extremely professional. Brett listened to my concerns and systematically solved the issues. Thank you.
Dianne Thomas
3 years ago
Fast and efficient service. The repair guys were easy to deal with and worked efficiently. First point of contact on the phone was efficient too.
Erin Nicholls
3 years ago
Great service all round. They arrive when they say they will, do the job efficiently and provide quotes we asked for. Quality business, we've used them a few times now and will continue to recommend them for heating and cooling jobs and servicing. Thanks.
Andrew Townsley
3 years ago
Great service! Recommend them to anyone
David Cowin
3 years ago
Great service and very professional - did a good job and when they said they would
Roslyn Connor
3 years ago
The replacement of my air conditioning unit was efficient, done in a timely manner and Dylan and Riley were friendly and helpful.
Russell Watts
3 years ago
Excellent: Punctual, Diligent & Polite.
Merle Mayhew
3 years ago
Sales through to installation excellent, couldn't ask for better. I'm delighted with my new system - cold or hot air at a touch of an iPhone button. Thank you Bayside Comfort Solutions - you made the whole process so easy for me.
Norm O'Bryan
3 years ago
Excellent & very prompt service from BCS and Brett. Thanks guys
Tony Pettolino
3 years ago
The Team at at Bayside have just completed our Installation of our our replacement split system. From the the fist call and the promptness of the return call, especially as it was during the Xmas New Year week with the business closed for a break, they returned my call the day prior to their official opening day. The Service guy, Brett came out a couple days later 2 service our 2 units and check why the upstairs unit was not cooling. He quick clean and thorough, even if the news on the upstairs one was not what I wanted to hear. He was quick to get a quote to me with the option to repair or replace the unit. After sanity checking his quotes and reason fore the failure of the existing unit with a contact I had at a Melbourne based Air Con company, he confirmed all that Brett told me I chose the replacement route.
Well I then thought that being holiday season I would have a fair wait, but no, they had the unit I chose in stock and could install it this week. Matt and his sidekick arrived when they said they would be here, if not a little earlier, and quickly got into it. They were quick and clean and left the room as they found it.
Fantastic job Team Bayside and I would recommend you anytime.
Tony and Angela
Rye
Well I then thought that being holiday season I would have a fair wait, but no, they had the unit I chose in stock and could install it this week. Matt and his sidekick arrived when they said they would be here, if not a little earlier, and quickly got into it. They were quick and clean and left the room as they found it.
Fantastic job Team Bayside and I would recommend you anytime.
Tony and Angela
Rye
John Archer
3 years ago
Personable knowledgeable Brett serviced our Evaporative Cooler, gave objective advice what better system we could have for heating and cooling for use with solar electric power system.
John Colquhoun
3 years ago
The service was great from top to bottom, starting with the girls in the office who were knowledgeable and helpful and Nick who provided great advice and an immediate quote. The installation team, Harry and Michael, were on time, courteous and technically very competent. They did a good install and cleaned up. They even went above and beyond by offering to clean out the cobwebs in a cathedral ceiling that we can no longer reach. Would not hesitate to use them again and recommend to others.
dave Hickling
3 years ago
We’ve used these guys a number of times, always have gone the extra mile for us. Highly recommend. Thanks team
John Clayton
3 years ago
Really good to deal with from reception to visiting technicians fixed the problem with heating and suggested best option to replace aging cooling system. Highly recommend
Jillian Jones
3 years ago
Prompt response
Patrick Bucca
3 years ago
Great company to deal with and Brett who serviced the unit was punctual and very helpful showing us how to better utilise the different settings on the unit.
Alexis Velas
3 years ago
Great service and communication! Nick was a legend and came out to quote the job quickly, then was able to fit us in quickly by getting a few of the crew here. Can’t recommend them enough and would definitely use them again
Elizabeth Wilkinson
3 years ago
Serviceman Michael Very punctual polite friendly and resolved the issue
Helen Lennon
3 years ago
Can highly recommend Bayside Comfort Solutions - very helpful in choosing our air conditioner, installation was promptly and professionally carried out - left our site spotless, very happy with our decision to purchase the Mitsubishi Heavy Industries reverse cycle air conditioner.
Tassie Tourist
3 years ago
Patricia Chapple
3 years ago
The chaps arrived EXACTLY on time to install my air conditioner. When they hit a minor hitch, they discussed it with me and came to a solution quickly. Both were courteous and efficient, and took all the rubbish away with them. They also didn’t mind answering my dopey questions!
Jacqueline Lobb
3 years ago
Installed on 21-10-23. The 2 installers were on time, very professional in their work cleaned up when they finished and were delightful young men.
Sandee 17
3 years ago
The duration of the job to get it fixed takes way too long. We are going on 2 weeks with no heating only to be advised we are yet again waiting for another part and have another week to go to see if this one works. The response I got from the receptionist was “nothing I can do about it, so there”
In fact, she told me I was rude for relaying the fact that I was told it was a stuff up on their end and a misdiagnosis (they replaced the wrong part) because that is what their worker told me…
So now my sick child who needs a warm house and myself get to go deal with the consequences of this while she sits in a warm office and “there there” us.
Given the length we have been without essential heating, the stuff up and the lack of compassion for our situation, I would not use this service ever and have relayed my sentiments to the landlord who is trying to do good by us, but I think they need to go elsewhere in future.
Just a reminder… we are looking at 3 weeks without heating using this service.
In fact, she told me I was rude for relaying the fact that I was told it was a stuff up on their end and a misdiagnosis (they replaced the wrong part) because that is what their worker told me…
So now my sick child who needs a warm house and myself get to go deal with the consequences of this while she sits in a warm office and “there there” us.
Given the length we have been without essential heating, the stuff up and the lack of compassion for our situation, I would not use this service ever and have relayed my sentiments to the landlord who is trying to do good by us, but I think they need to go elsewhere in future.
Just a reminder… we are looking at 3 weeks without heating using this service.
Skye Breadon
3 years ago
Great service and everyone was easy going, polite as well as professional.
Marion McCrone
3 years ago
Great price, excellent service, guys who I talked we're very professional. Will definately recommend.
M Young
3 years ago
We’ve had this company out a couple of times to fix and later service our central heating. They have always been on time and polite and lovely. Couldn’t recommend highly enough
Sharon Crosby
3 years ago
Absolute joy to deal with this company! Professional, courteous, reliable and highly knowledgeable in every aspect. Helpful in every way from office to service. Brett is fantastic. Thank you again!
Geoff Hall
3 years ago
Communication excellent. Installer rang to see if job could be brought forward as they'd had a cancellation. Discussions on installation details were appreciated.
Worst possible weather to install a rooftop system - howling gale, rain, intermittent hail. Installation proceeded without complaint - I expected it would be postponed.
Many thanks for battling the elements as well as the complications of a retrospective installation.
Worst possible weather to install a rooftop system - howling gale, rain, intermittent hail. Installation proceeded without complaint - I expected it would be postponed.
Many thanks for battling the elements as well as the complications of a retrospective installation.
Alan Hanson
3 years ago
Thorough checking of system. Much appreciated compared with an earlier company. Ducting leek discovered which will make a big difference! We have forgotten engineer"s name but he was very helpful.
Brenton Howie
3 years ago
Nick was an absolute legend. Happy to share his knowledge and made the experience great. These guys are awesome…
The team came back and did exactly what was suggested and needless to say the house is toasty warm and the electricity usage is way down!!
The team were friendly and great to deal with! Highly recommend the Bayside Comfort Solutions crew!!
The team came back and did exactly what was suggested and needless to say the house is toasty warm and the electricity usage is way down!!
The team were friendly and great to deal with! Highly recommend the Bayside Comfort Solutions crew!!
Katrina. T Shackell
3 years ago
Everyone we dealt with at Bayside Comfort Solutions was helpful and courteous. We are very happy with the service and advice they provided, and are thrilled with our new air-conditioning. We would highly recommend this business.
Nina P
3 years ago
Fantastic guys, very professional and did a great job. Good communication, left everything neat and tidy. Went above and beyond to provide a good service. Their servicing pricing was also much better value than other company's quotes. Highly recommend.
Anne Cochrane
3 years ago
Absolutely excellent service from Bayside Comfort Solutions from first contact until completion of the replacement of our 20+ year old ducted heating unit. They also serviced our reverse cycle unit. Very friendly technicians who cleaned up after themselves and made sure I knew how to use the new system.
Could not recommend them more highly.
Could not recommend them more highly.
Peter Maloney
3 years ago
Highly recommend Bayside Comfort Solutions, they were recommended by Selley International as an approved reseller. My ducted heating system had given up after 20 years. Received an on site quote from John within 48 hours (he came down to Flinders) & a new system was installed 3 days later. The 3 people that came out were fantastic (2 installers & 1 plumber) - they were professional, courteous & amazing clean - they even vacuumed the work space & wiped down the wall. They were so quiet & efficient we didn't even know they were here doing the work. Great service!
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SERVICE AND REPAIR DIVISION
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SUPPLY/ INSTALL
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